Terms and Conditions

1. Seller and contact

Tomáš Orban - ORBITECH, a Slovak sole trader, operates AskSantaNow. Business address: Biskupická 46, 821 06 Bratislava - Podunajské Biskupice, Slovakia. Company identification number (IČO): 40701042. Tax identification number (DIČ): 1071437389. DIČ is not a statement of VAT registration.

For orders, complaints, withdrawal and privacy requests: support@asksantanow.com, https://www.asksantanow.com/contact, or the business address above. Official Slovak Register of Financial Statements entry: https://www.registeruz.sk/cruz-public/domain/accountingentity/show/646741.

2. Your digital product

We supply personalized English-language Santa letters and fictional Nice List certificates for private family use. No physical mail, envelope, frame or gift is included. Certificates are festive keepsakes, not official records.

Basic: one letter and one certificate (2 PDFs). Plus: richer storytelling and enhanced certificate wording in two keepsake designs (4 PDFs). Express: the most detailed dedication and premium presentation in two designs (4 PDFs), with priority admission to the generation queue. Priority does not interrupt existing generation and is not a guaranteed delivery time. Both designs use the same personalized content.

Optional AI may refine wording and select controlled visual parameters; a newly AI-drawn illustration is not promised for each order. The local generator supplies the purchased documents when AI is not selected, unavailable or its response fails validation. Personal wording varies from sample documents.

You need an email address, internet access and a PDF reader. Printing is at your own cost; use A4 portrait for letters, landscape for certificates and Fit to printable area. You may save and print the documents for private, non-commercial use.

3. Ordering and payment

Check and correct the name, email, details, plan and currency before payment. This is a one-time purchase, not a subscription. The full EUR or USD price is shown before payment, including any taxes charged by us; there is no physical shipping charge. Your bank/provider may separately charge for currency conversion.

Order & Pay submits a payment-bearing order. The contract is concluded when payment is confirmed and we accept your order in the email confirmation. A redirect or pending status is not proof of payment. Stripe or PayPal handles payment details; eligible wallets depend on the provider, device, country and account. We do not store card numbers.

Orders must be placed by adults with authority to provide the child’s details. Do not submit sensitive health information, children’s addresses, school details, identity documents or unlawful/abusive material. If we cannot lawfully supply an order, we will explain and refund payment for content not supplied.

4. Delivery and confirmation

This checkout is for immediate digital supply. Before payment, actively request supply before the withdrawal period ends and acknowledge its effect on withdrawal. The checkboxes are not preselected. If you do not want immediate supply, contact us before ordering instead of proceeding with payment.

After confirmed payment, we generate and email PDF attachments without undue delay. Your private order link supplies the identical saved PDFs, not a separately generated browser version. The email includes the order summary, the applicable Terms and the recorded immediate-supply request and acknowledgement.

Check your spam folder and email spelling. If payment completed but the documents have not arrived, use the private link or contact support with your order reference. Do not pay again to recover an order. We will investigate and supply the content or provide the remedy required by law. Keep downloaded copies and do not share private links.

The Terms recorded at checkout apply to your order. Later changes do not retrospectively change concluded contracts. Orders made before this version retain their applicable terms and rights.

5. Withdrawal

Where the statutory withdrawal right applies, you may withdraw without a reason within 14 days of concluding the contract. For digital content not supplied on a tangible medium, the right is lost only after supply begins with your prior express consent and acknowledgement of losing the right and the required confirmation has been provided. Personalization alone is not our reason for excluding withdrawal. If these conditions are not met, applicable withdrawal rights remain.

Send an unequivocal statement before the deadline to support@asksantanow.com, our postal address, or use Withdraw from contract at https://www.asksantanow.com/withdraw.php. The online function provides a downloadable acknowledgement and sends it to the email address you provide. If email delivery fails, keep the downloadable acknowledgement and contact us. You need not use the model form below.

For valid withdrawal, payments due to you are refunded without undue delay and no later than 14 days after notice, by the original payment method unless you expressly agree otherwise, without a reimbursement fee. Rights for defects and non-delivery remain even after immediate supply has begun.

Model withdrawal statement: To Tomáš Orban - ORBITECH, Biskupická 46, 821 06 Bratislava - Podunajské Biskupice, Slovakia; support@asksantanow.com. I withdraw from the contract for: ____. Order reference/date: ____. Consumer name/address: ____. Email: ____. Date: ____. Signature only for a paper notice.

6. Defects and complaints

For one-off digital supply, Slovak law holds the seller responsible for a defect present at delivery that becomes apparent within two years of delivery. Mandatory longer or more favourable rights applicable to your purchase are not reduced. This statutory protection is not a promise that a private download link will remain online indefinitely: save your supplied PDFs.

You have statutory rights to conforming digital content. Report incorrect personalization, missing/corrupt files, duplicate payments or non-delivery to support@asksantanow.com, via the contact form or by post. Include the reference and describe the problem, but do not send full card details.

We acknowledge a defect complaint in writing without undue delay and explain the next steps and remedy period. Any rejection is explained in writing. Where required by law, we bring content into conformity free of charge, within a reasonable time and without significant inconvenience. A proportionate price reduction or termination/refund is available in the legally specified cases, including where correction is impossible, not supplied as required, or the defect is sufficiently serious. Non-delivery has its own statutory remedies.

There is no blanket no-refunds policy and no 14-day cutoff for defect complaints. Provider dispute procedures do not replace your statutory rights. Nothing here excludes mandatory remedies or liability which cannot lawfully be excluded.

7. Applicable law and dispute resolution

Slovak law applies without depriving consumers of mandatory protections of the law otherwise applicable in their country of habitual residence. Mandatory jurisdiction rules remain unaffected.

First request a remedy from us. After rejection or no response within 30 days, you may apply to a competent alternative dispute resolution body. Slovak Trade Inspection information: https://www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov/pravidla-ars. Statutory admissibility conditions apply; disputes not exceeding EUR 20 may be refused. Your European Consumer Centre may also assist. Court rights are unaffected.

Withdraw from contract

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