Privacy Policy

This Privacy Policy explains how AskSantaNow (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services.

Who is the data controller

AskSantaNow (contact: support@asksantanow.com) is the data controller.

Personal data we collect

• Account and order details (name, email, billing information).
• Child preference details strictly for personalizing the Santa letter (optional).
• Technical data (cookies, IP, device/browser info) for security and analytics.

How and why we use your data

• To process orders and deliver personalized letters (contract necessity).
• To provide support and communicate with you (contract/legitimate interest).
• To improve the site and prevent fraud/abuse (legitimate interest).
• With your consent, to send seasonal news and offers. You can opt out anytime.

Payments and processors

We use reputable payment processors (e.g., Stripe/PayPal). Your card details are handled by the processor and never stored on our servers.

Data retention

We keep data only as long as necessary for the purposes above and to comply with legal obligations. You may request deletion where applicable.

Your rights

• Access, rectify, delete, or port your data.
• Object to or restrict processing in certain cases.
• Withdraw consent for marketing at any time.

International transfers

Where data is transferred outside your jurisdiction, we rely on appropriate safeguards (e.g., standard contractual clauses).

Contact

Questions? Contact support@asksantanow.com.